Privacy Policy

Website Information Collection and Use

Chilli Promotions Mailing List

By subscribing to the Chilli Promotions mailing list, you are supplying us with your name and email address. You will from time to time receive information on good and services, or offers that we believe will be of interest to you. If you would like to not receive this information, you may opt-out at any time.

Choice/Opt-out

You can opt-out of our email newsletter at any time by using the links supplied in each mailout to unsubscribe, or contact our office on 1300 244 554.

Correction and Removal of Information

If your personal information changes, or if you no longer with to request our services, we will promptly correct, update, or remove your information upon request. To make such a request, please email: support@chillipromotions.com.au

IP Addresses

We use IP addresses in order to gauge website statistics, administer the site and gather information for aggregate use. IP addresses are not linked to personally identifiable information.

Notification of Changes

We reserve the right to change this privacy policy. If we do so, we will provide at least 30 days advance notice of the changes by sending email to users who requested such a notification. We provide this advance notification so that you will have the opportunity to choose as to whether or not we use your information in this different manner.

Terms and Conditions

1. All orders placed by the Customer, now and/or in the future are bound by there Terms provided that Chilli Promotions may change these Terms by notice in writing to the Customer.
2. Prior to placing an order, Chilli shall provide a quotation for the supply of the requested goods.
3. Artwork to be supplied by the Customer in a form as advised by Chilli Promotions.
4. For large orders Chilli Promotions will provide pre-production samples free of charge. For small orders, pre-production samples are recommended, but will be supplied at the Customer's cost. Chilli Promotions will advise as to whether any particular order is a large or small order.
5. The Customer should take great care in order to ensure that they are ordering the correct size, quantity, branding etc.
6. The Customer acknowledges that:
   • Production advertised on Chilli Promotions' website, catalogues and/or other promotional material may become unavailable, out of stock or discontinued lines, or changes (of a style nature) may be made from time to time. Chilli Promotions does not guarantee that all products are in stock or available at the time of order, or that, if the product is available, it is identical to the advertised product.
   • While all effort is made to match PMS colours it is not always possible to match PMS colours exactly due to differing branding processes and techniques and different product material.
   • It is not always possible to deliver exact quantities if product ordered due to availability, quality control and time constraints and Chilli Promotions reserves the right to supply quantities plus or minus 5% of quantity of any product ordered and the price payable by the Customer shall be adjusted accordingly.
   • Additional costs/charges will apply to "rush orders".
7. Chilli Promotions requires payment at the time of order unless other arrangements are made in writing between Chilli Promotions and the Customer which may include the Customer Satisfactorily completing a Credit Application Form and having a satisfactory credit rating and on such other terms as Chilli Promotions may from time to time specify.
8. Chilli Promotions may suspend or cancel any order if the Customer is in breach of payment terms.
9. In the event of payment by credit card (Visa, Mastercard, American Express) merchants fees will be oncharged to and payable by the Customer - Visa, Mastercard - 2.5%, American Express - 3.5%.
10. Freight and/or handling charges apply to all deliveries and are payable by the Customer.
11. Until the Customer has paid all sums outstanding in relation to any goods supplied, title to the goods shall not pass from Chilli Promotions to the Customer.
12. Orders cannot be cancelled except upon terms which compensate Chilli Promotions for all work done and costs incurred by Chilli Promotions to complete the order to the date of cancellation.
13. Orders cannot be amended except upon term as stated by Chilli Promotions which will include payment for any additional work or expense caused by reason of such amendment.
14. Goods may be returned if faulty. The Customer must inspect the goods supplied by Chilli Promotions within 14 days of delivery and any claims must be made in writing within that period and no claim shall be made by the Customer outside that period.
15. Unless expressly set out herein, all implied warranties and conditions in relation to any supply by Chilli Promotions are expressly excluded (unless such warranties cannot at law be excluded). However, Chilli Promotions shall, if reasonably possible, pass on to the Customer the benefit of any manufacturers' warranties.
16. To the fullest extent permitted by law, except as provided herein, Chilli Promotions shall not be liable to the Customer for any loss or damage (direct or consequential) of any kind arising out of the supply of goods and services. Liability for a breach of a condition or warranty implied by Division 2 of Part V of the Trade Practices Act, 1974 is hereby limited to:
    • In the case of good, any one or more of the following:
      • The replacement of the good or the supply of equivalent goods
      • The payment of the costs of replacing the goods or of acquiring equivalent goods
    • In the case of services:
      • The supplying of the services again
      • The payment of the cost of having the services supplied again
17. Chilli Promotions will not be liable for any loss, damage or expense suffered or incurred by the Customer where such loss is occasioned by cause beyond Chilli Promotions' reasonable control & delays in transport, breakdowns in machinery, the inability or failure of a supplier to supply goods or product, natural disasters, acts of God.